Shop Terms and Policies

By making a purchase from this website and Lindsey Epstein Pottery, LLC. you agree to these terms and conditions. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at lindsey@lepottery.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for returning item shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lindsey@lepottery.com.

Returns and exchanges: I gladly accept returns and exchanges. Contact me within 14 days of delivery. Ship items back within 30 days of delivery. Items can be returned in the original packaging at the buyers expense. Shipping charges cannot be refunded. 

Cancellations: An order can be canceled prior to shipment. Once an order has been shipped, the item can be returned at the buyers expense. Shipping charges cannot be refunded. 

Please contact me if you have any problems with your order.

The following items can't be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.  

Returns and exchange details: We offer a 100% customer satisfaction guarantee. If you are not fully satisfied with the piece you receive, please contact Lindsey for refund/exchange information. If a piece was damaged during shipment, please contact Lindsey for more information. Each piece is carefully packed to ensure proper handling. Shipping charges cannot be refunded once an item has shipped. Buyer is responsible for return shipping charges. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.